ABOUT ME

QUICK NOTES ABOUT ME

For me, the love of technology came first in my life followed by the love of design. I continue using that hierarchy when I am designing a project, keeping the functionality of the technology in mind followed by making it pretty or well designed.

But would that piece of art look as good in a different location without perfect lights? To me, thats the difference between art and design. Design must serve a function and ensure that the product (whatever it may be) is always at its best no matter what frame or lighting it is. I am using frame and lighting as a metaphor for responsiveness and browser type…

We live in a world were research is step number one when considering a brand, product or service. Because the internet is so accessible now, that first step is always to research online either via reviews, social media pages (likes etc) or by visiting a website. When I was working in retail, I had to ensure that I was clean shaven, hair down, clean uniform and earring out (I made some mistakes in my youth). The same presentation parameters i.e Look professional can be considered more important conditions for your website.

WORK EXPERIENCE

The below lists my current work experience and if you would like to see my entire work experience then please check out my linkedin Profile or get in contact with myself.

Infinite Networks

Feb 2017 – Present

Digital Manager

Creating, manage and Monitoring Web Development reports that include Work In Progress (WIP), Workload analysis, Budget and Billable Hours.
Provide training and mentoring to Customer Service team members on Web principles that include written and video guides.
Actively engage with Major Clients to build a report and maintain a great relationship.
– Publishing and maintaining written and video technical and non-technical documentation for internal and external audiences.
Engaging with Project stakeholders and clients from Senior Management positions (Chief Information Officers) to highly technical positions (Internal IT Support Team.
Train and mentor existing Customer Service Team Members on using internal systems such as JIRA, Confluence and bespoke Billing Engine.
Upskilling existing Customer Service Team Members on Web Hosting and Web Development Principles.
Managing Web Development Team’s schedule and task assignment that include clear communicated priorities and due dates.
Overseeing and ensuring best practice software deployment principles are adhered to during Project releases or services updates.
Ensuring Quality standards are met through functional and regression testing before Project deployments.
Managing a project throughout its entire life cycle, including identifying the opportunity and engaging with the Prospect.
Handling all Web Development support calls and tickets relating to existing projects and services along with
handling Customer Service escalations from a senior management perspective. Average 75 tickets per week.
Accountable for initiating, creating and delivering any Post Incident Reports to Project Stakeholders or impacted clients.
Guiding external Designers and internal Developers to ensure agreed Web Content Accessibility Guidelines (WCAG) are used.
Collaborating with stakeholders on best practice user experiences principles to ensure their users get to the outcome with the shortest possible path.

BananaPear

Jun 2015 – Present

ICT Co-Ordinator & Consultant

Creating wireframes and design concepts for internal applications and customer’s websites.
Quality Testing for final concepts and deliverables.
Customer Support before, during and post application and website deployment.
Management of Internal Policies (Administration,
Human Resources, IT and Operational) which includes;
Management of Center’s Performance which includes but not exclusive to;
Creating, Calculating and disbursing Incentives.
Maintaining, Creating and reviewing KPI’s and Performance goals.
Creating, Maintaining process maps for;
Training, Process Improvements, System Roll outs and Quality Checks.
Designing and documenting any process needs which includes cross-system implementation.
Conducting and managing regular communication round table or open forum discussions between offshore and onshore departments.
Managing, Reviewing and Analysing the day to day operations for over 12 different departments.